One of our customers had a bad experience in the past with wired funds being delayed. She was very nervous on receiving her sale proceeds via wire because of her prior experience.
She sold her home she had lived in for the last 20 years and closed with us. She was so nervous at closing.
It took us a while to get through the closing and with the assurance from our escrow officer that we would be able to wire her funds upon disbursement and she would receive them that same day without a delay, she finally signed off and provided her banking info for the wire.
After we closed and disbursed without any issues, her agent followed up with us to let us know her client felt so comfortable with us and that we were most helpful.