Remaining calm and professional under pressure is extremely important for the perception and work atmosphere of a business. Circumstances may not always be ideal or easy, and things might be beyond the control of a staff member at some point. But something that the Access Title staff members pride themselves on is their calm, positive attitude and professionalism.
A recent client praised Carrie Richter and Jodi Wolfe for answering phone calls promptly and being pleasant, even when a transaction doesn’t go as smooth as you would like it to be due to unavoidable circumstances. Of course everyone would like every transaction to be flawless every time, but when it isn’t flawless, having a pleasant and capable staff to handle situations with is a great alternative.